February 2018 newsletter

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Thursday 8th February 2018 | By innoflex-admin

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Welcome to the first Innoflex Quarterly Newsletter

This newsletter has been launched to update you about our plans as we develop our services and products.

Firstly, I want to introduce myself as there have been changes in personnel in late 2017.

As a qualified IT professional, with both Prince2 and Agile project management qualifications, I have spent over 20 years in the Insurance IT Industry, leading teams, creating new systems, web apps and mobile solutions for a number of organisations. I have been IT Director for Peoples Choice Insurance, (now Hastings Direct), Claims and IT Director for UIA Insurance and COO for other B2B operations.

Throughout my career as an IT professional I have always been driven by three guiding factors. These are the Availability, Integrity and Security of any system. In my role, I will bring focus to all these areas which will help ensure we deliver to you, our customers.

The Future

I also want to use this first newsletter to provide clarity around Innoflex products, and reiterate that MA Group is fully committed to the ongoing development and support of our existing and  future software applications.

As part of this commitment and focus we have recently increased the size of the Innoflex team and relocated the entire operation to Aylesbury so that operations, business analysts, network engineers and developers are all on the same site working together.

We continue to actively promote our products and we have also signed up a further 6 new clients,  who will be going live over the course of the next few weeks.

Current Focus

To ensure that we can continue to support you, our first project of 2018 is to review the arrangements we have in place for hosting the systems and to make these even more robust as we plan to grow the number of users on the system across the year and beyond.

This project, Project Sydney, has the objectives of creating a secure, scalable and available platform for us to support Reflex360 now and as we grow the client base in the future. As we progress the project we will keep you all informed, but whatever changes we make, through a robust change management process, you will not notice any impact on the systems and the service you provide to your customers.

Moving forward we will also be implementing new procedures for client requests for new feature releases. For each request we will create a detailed specification of the requested change and agree these with clients before any development wok commences.

Any global releases will be communicated to you all with supporting release documentation ahead of the release.

If anyone has any questions or feedback for us, then please feel free to contact me via the usual email and phone numbers that can be found on our website.


In order to improve the channels of communication between us and ensure that the whole Innoflex team has visibility of your bugs and feature requests we are investigating a number of Helpdesk ticketing systems.

Our favoured solution is Freshdesk and we are currently trialling this internally.

As Project Sydney is delivered and we are confident everyone has migrated across to the new environment, we will introduce Freshdesk.

Freshdesk is a ticket management system that allows all bugs, new feature requests and support actions to be logged and managed based on severity.

Fixes, changes and actions are all recorded. This creates a database of knowledge and a back catalogue of information. This has the potential to be a wiki style solution that we can open up as an FAQ type page for our users to improve the service we offer.

Meet the Team: From left to right:  Boubker, Tim, Adam and Sheldon

General Data Protection Regulations

Data Protection law in the UK is about to undergo the most significant change since the introduction of the DPA in 1998.

Companies in the UK have until the end of May 2018 to implement the changes and ensure compliance with the new legislation.

The team at Innoflex is working through the legislation to understand what this means for us as a software supplier to ensure we support you and your customers through these changes and ensure compliance with new legislation.

As we progress our plans we will of course keep you informed to ensure that all of us and our customers are protected in line with the new legislation.

Training – dates for your diary

As we bring our new clients on board in the coming weeks we will be running a series of training courses here in Aylesbury for both new and existing clients.

Our first central training course for new clients will be held on the 13th of March and a fresher training for existing clients on the 15th March.

Existing clients will be contacted before the end of February with a survey to ensure we understand your needs and construct a day tailored to the needs of the group.

This refresher course will be free of charge on this occasion in Aylesbury.

Booking your place will be done by completing the survey that we will issue shortly, and I look forward to meeting you.

Remember we can also provide you with one to one training here in Aylesbury, subject to the costs outlined in your contracts.

Tim Hudson, Head of Operations

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